Terms of service
Last Updated: September 4, 2026
Welcome to Deep Relief CBD. These Terms of Service ("Terms") govern your access to and use of the Deep Relief CBD website located at deepreliefcbd.com (the "Site") and your purchase of products through the Site.
By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site or purchase our products.
1. About Deep Relief CBD
Deep Relief CBD ("Deep Relief," "we," "us," or "our") provides hemp-derived CBD and cannabinoid wellness products through our online store.
Our products may include CBD tinctures, gummies, balms, CBG and CBN products, and pet products.
Product availability, formulations, ingredients, packaging, pricing, and product offerings may change at any time without notice.
2. Eligibility
You must be at least 18 years old, or the minimum legal age required to purchase hemp-derived cannabinoid products in your jurisdiction, whichever is greater.
By using our Site or placing an order, you represent and warrant that:
* You meet the applicable minimum age requirement.
* You are legally permitted to purchase, possess, and use our products in your jurisdiction.
* All information you provide to us is accurate and complete.
* You will use our products only as permitted by applicable laws and regulations.
We reserve the right to refuse or cancel an order if we believe the purchaser does not meet applicable age or legal requirements.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, cannabinoid information, pricing, and other information displayed on our Site are accurate and current.
However, we do not warrant that all information on the Site is always complete, accurate, current, or error-free.
Product appearance, color, packaging, labeling, and other characteristics may vary slightly from images displayed on the Site.
Please review the product label, ingredients, serving instructions, warnings, and other product information before use.
4. CBD Product Disclaimer
Deep Relief products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our Site regarding CBD, CBG, CBN, hemp, cannabinoids, or our products is provided for general educational and informational purposes only. It is not medical advice and should not be considered a substitute for professional medical advice.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Consult a qualified healthcare professional before using our products, particularly if you:
* Are pregnant or nursing;
* Have a medical condition;
* Take prescription or over-the-counter medications;
* Are under the care of a healthcare professional; or
* Have concerns about possible interactions or side effects.
Our products should not be used as a replacement for prescribed medication or professional medical treatment.
Individual results may vary.
5. THC and Drug Testing
Depending on the product, hemp-derived products may contain naturally occurring cannabinoids, including trace amounts of THC.
Even products marketed as zero-THC may potentially affect certain drug tests due to testing methods, individual metabolism, or testing sensitivity.
If you are subject to drug testing for employment, athletics, military service, legal purposes, or any other reason, you are responsible for determining whether our products are appropriate for you.
Deep Relief does not guarantee that use of our products will not result in a positive drug test.
6. Pet Products
Certain Deep Relief products are formulated for pets.
Pet products should be used only as directed on the product label.
We recommend consulting a veterinarian before giving hemp-derived products to your pet, particularly if your pet has a medical condition or takes medication.
Deep Relief is not responsible for adverse effects resulting from improper use, incorrect dosing, or use contrary to product instructions or veterinary advice.
7. Compliance With Applicable Laws
Laws concerning hemp-derived cannabinoids vary by state, municipality, and country.
You are solely responsible for determining whether the products you purchase are legal to purchase, receive, possess, and use in your location.
Deep Relief does not represent or warrant that our products are legal in every jurisdiction.
We reserve the right to refuse, cancel, or restrict an order if we believe fulfillment could violate applicable laws or regulations.
8. Orders and Order Acceptance
When you place an order through our Site, you are submitting a request to purchase the products in your order.
Your receipt of an order confirmation does not necessarily mean that Deep Relief has accepted your order.
We reserve the right to accept, reject, limit, or cancel any order at our discretion.
We may cancel or modify an order for reasons including:
* Product availability;
* Pricing or listing errors;
* Shipping restrictions;
* Suspected fraud or unauthorized activity;
* Incorrect customer information;
* Legal or regulatory restrictions; or
* Other circumstances outside our reasonable control.
If we cancel an order after payment has been processed, we will generally refund the amount charged for the canceled portion of the order.
9. Pricing and Payment
All prices displayed on the Site are subject to change without notice.
We reserve the right to correct pricing errors, inaccuracies, or omissions relating to products or orders.
You agree to provide accurate and complete billing and payment information.
By submitting payment information, you authorize Deep Relief or our designated payment processor to charge the applicable amount for your purchase.
Your bank, credit card issuer, or payment provider may impose additional fees for which Deep Relief is not responsible.
10. Subscriptions and Recurring Orders
Certain products may be offered through subscription or recurring purchase options.
If you select a subscription, you authorize Deep Relief or our payment processor to charge your selected payment method according to the subscription terms presented at checkout.
You are responsible for reviewing your subscription details and canceling your subscription before the next scheduled billing date if you no longer wish to receive recurring shipments.
Subscription pricing, billing frequency, renewal terms, and cancellation information will be presented during the purchasing process where applicable.
We reserve the right to modify or discontinue subscription offerings.
11. Shipping, Returns, and Refunds
Shipping, returns, and refunds are governed by our separate policies.
Please review:
Shipping Policy
Refund & Return Policy
Those policies are incorporated into these Terms by reference.
12. Promotions and Discount Codes
From time to time, Deep Relief may offer discounts, promotional codes, sales, bundles, giveaways, or other promotional offers.
Unless otherwise stated:
* Promotions cannot be combined with other offers.
* Discount codes must be entered at checkout.
* Promotions may have expiration dates or product exclusions.
* Promotions may be modified or discontinued at any time.
* Discounts have no cash value unless required by law.
Specific terms provided with a promotion will apply to that particular promotion.
13. Acceptable Use
You agree to use the Site only for lawful purposes.
You may not:
* Violate any applicable law or regulation;
* Attempt to gain unauthorized access to the Site or our systems;
* Interfere with the operation or security of the Site;
* Upload viruses, malware, or other harmful code;
* Scrape, copy, or reproduce Site content without authorization;
* Use the Site to commit fraud or abuse;
* Impersonate another person or entity;
* Attempt to interfere with another customer's use of the Site; or
* Use the Site in any manner that could damage Deep Relief, our customers, or our service providers.
We reserve the right to suspend or terminate access to the Site if you violate these Terms.
14. Intellectual Property
All content appearing on the Site, including but not limited to:
* Deep Relief trademarks and logos;
* Brand names;
* Product names;
* Product photographs;
* Graphics;
* Text;
* Videos;
* Designs;
* Website layout;
* Marketing materials; and
* Other original content
is owned by or licensed to Deep Relief and may be protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.
15. Customer Reviews and User Content
If you submit reviews, testimonials, photographs, comments, feedback, or other content to Deep Relief, you represent that you have the right to submit that content.
By submitting content, you grant Deep Relief a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content for business, marketing, advertising, and promotional purposes, subject to applicable law.
You agree not to submit content that is:
* False or misleading;
* Defamatory;
* Infringing;
* Unlawful;
* Abusive;
* Obscene; or
* In violation of another person's rights.
We reserve the right to remove or decline to publish submitted content at our discretion.
16. Third-Party Services and Links
Our Site may contain links to third-party websites, services, applications, payment processors, or other resources.
Deep Relief does not control and is not responsible for third-party websites or services, including their content, availability, security, privacy practices, or policies.
Your use of third-party services is subject to the applicable third party's terms and policies.
17. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Site and its content are provided on an "as is" and "as available" basis.
Deep Relief makes no warranties, express or implied, regarding:
* The uninterrupted availability of the Site;
* The accuracy or completeness of Site content;
* The suitability of any product for a particular individual;
* Specific health or wellness results;
* The compatibility of products with your medical condition or medications;
* The absence of side effects; or
* The legality of products in a particular jurisdiction.
Nothing in these Terms excludes or limits any warranty or consumer right that cannot legally be excluded or limited.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Deep Relief and its owners, officers, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:
* Your use of or inability to use the Site;
* Your purchase or use of our products;
* Product reactions or individual results;
* Shipping delays;
* Website interruptions;
* Third-party services;
* Unauthorized access to information; or
* Any other matter relating to the Site or our products.
To the maximum extent permitted by law, Deep Relief's total liability arising from any claim relating to a product or order will not exceed the amount you paid to Deep Relief for the specific product or order giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
19. Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Deep Relief, its owners, officers, employees, affiliates, contractors, suppliers, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from or related to:
* Your violation of these Terms;
* Your violation of applicable laws;
* Your misuse of our products;
* Your misuse of the Site; or
* Your violation of another person's rights.
20. Privacy
Your use of the Site is also subject to our separate Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
The Privacy Policy is incorporated into these Terms by reference.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, or legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
22. Termination
We may suspend or terminate your access to the Site, cancel orders, or restrict your ability to purchase products if we reasonably believe you have:
* Violated these Terms;
* Engaged in fraudulent or abusive activity;
* Misused the Site; or
* Violated applicable law.
Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, and governing-law provisions, will survive termination.
23. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
Any dispute arising from or relating to these Terms or your use of the Site will be subject to the applicable courts located in California, unless otherwise required by applicable law.
24. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
25. Entire Agreement
These Terms, together with the policies specifically incorporated by reference, constitute the entire agreement between you and Deep Relief regarding your use of the Site and purchase of our products.
The following policies are separate documents and are incorporated into these Terms by reference:
* Privacy Policy
* Refund & Return Policy
* Shipping Policy
26. Contact Us
If you have questions about these Terms, please contact us:
Deep Relief CBD
345 Sacramento Street, Suite 4
Auburn, CA 95603
United States
Phone: 1-800-275-0127
Email: info@deepreliefcbd.com
Website:deepreliefcbd.com
Last Updated: September 4, 2026